steamship authority cancellation policy

How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. What is your Cancellation Policy? Is every automobile charged the same regular fare? Fare increases are based upon the vehicles length over 17 feet. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. (Please refer to our Customer Handbook.) "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. How much baggage may I bring with me on the ferry? This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. Full Hot Breakfast. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. Steamship Authority route code is 72. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. It is too soon to know how Dorian will impact the boats this weekend. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. Based on per room/per night. For more information, check out the Reservation Openings page. 72-hour notice is required for groups of eight and larger. There is no parking at the Oak Bluffs Terminal. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. Both run high-speed passenger catamarans with a travel time of approximately one hour. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. for viewing or downloading. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. (508) 457-5867 TTY, Union St & Water St Reservations not changed with one hour's notice can be used to travel standby that day only. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? This will result in the forfeiture of your reservation. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. Is parking available at your Woods Hole terminal or Hyannis terminal? When can I make a reservation for the high-speed passenger-only ferry? Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. Show . Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Search 6 Results for "cancellation policy" 1. 2020 Summer Operating Schedules Report, 4a. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. "No general standby travel will be permitted, but customers who had. If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Your reservation will be a ssigned a standyby number. The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. This special fare may not be used for commercial or business purposes in either direction. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. You can provide us with this number when making vehicle reservations either online or by telephone. Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. Application forms are available on our website. The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. Yes. Are rental cars available at the mainland terminals? . I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) Passenger tickets are transferable among individuals who are eligible for the fare charged. Further changes will incur a $10 fee per change. For more info, visit our Accessibility page. You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. Reservations: 508-477-8600. Do I pay a normal commercial fare? Further, we may tow any vehicle left in the lot beyond the time period for which a customer has paid for parking, and may then store the vehicle at any of our other facilities until the customer pays all additional parking charges due. (508) 778-7633 TTY, 1 Steamboat Wharf How do I sign up to receive waitlist notifications via text messages? We charge an additional fare for any trailer towed by an automobile. Yes, lower excursion fares are available mid-September until mid-May of the following year. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. It will not affect the reservations booked prior to the change. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. Like. Gratuities are left to each guest discretion. 0 However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public. From here you can change your personalized password. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Do I need a reservation for my motorcycle or bicycle? Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U Standby travel is available on the Nantucket route every day of the year. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Book online at www.steamshipauthority.com using your computer or any mobile device. The Steamship Authority Reservations & Information (508 . Nantucket, MA Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Is there anything special I should do? Check out our 'Ways to Save' for residents page! The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. By Thursday morning more than 24 hours after the cyber attack SSA staff were . Room rates do not include 5.7% state and 6.0% local occupancy tax. Inaccurate information about the vehicle traveling could result in the reservation being invalid for transportation and/or the imposition of additional charges. Does the Authority have a wait list for reservations? The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. Traveling with your vehicle without a reservation is called traveling on a standby basis. No. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. What do I do? 1 Cowdry Road You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. When should I arrive at the terminal? Automobiles under 17 feet in length are charged the regular fare. 291. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. (508) 457-5867 TTY, Union St & Water St Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. For more information about our standby procedures, please click here. What happens if I simply do not use my reservation? This enables us to provide you with more accurate maps and internet-based driving directions. You will be prompted to enter your email address and security code. My car won't start and I need to transport it off-island for repairs. you are agreeing to the Twitter Developer Agreement and Developer Policy. The customer generally will be issued a full refund less a $10.00 processing fee. How do I change/obtain my password to log into my profile? Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. We do not offer a Student / Teacher permit during the summer months. While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Preferred Space reservations are non-refundable and non-transferable. Barnum Bucks. Generally, motorcycles, bicycles and mopeds do not require reservations, and tickets for their transportation can be purchased on the day of sailing at any ferry terminal. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. 60 0 obj <> endobj Does the Steamship Authority also carry motorcycles and other items? Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Preview. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. 1 Cowdry Rd, Woods Hole, MA 02543. From there, navigate to the My Profile section. ;z MB3 i&O!|R+M aY Steamship Authority The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. 02601, (508) 771-4000 We offer the lowest fares and the most frequent daily departures for . Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. Can I obtain a parking permit instead of paying the daily parking rates? Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . Customers traveling in rental vehicles may make reservations in their own name. How do I sign up to receive the SSA's eNews? Provide the latest Kuribayashi Steamship (9171) market data, including prices, cycle charts, basic information and real-time news information, financial analysis, company introduction, dividends and dividend information, you can also use Moomoo to open an account to trade Kuribayashi Steamship stockswe will provide investors with reference decision data.
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