Display the object from all sides and in close-up shots. Display your item from all possible perspectives. As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. The more satisfied your customers are the fewer issues. Depop also has a page to guide buyers on how to open a dispute against the seller if they received a product not as described. Add photos, description, price, and all the other details that weve discussed above about your product. Keep reading to learn more about canceling order on Depop, we will also clarify returns & refunds on Depop. Enter the 6-digit code sent by Depop to your phone number. To show the actual item the customer will receive, you should typically use your own photos. Its your responsibility to ensure that your customer receives items exactly how they expect them. If you feel that the Depop fees are too high for your transaction, you can write an appeal to the company. You must also include a return address if your item is requested to be sent back to you. How to Refund on Depop and Handle Payments? To guarantee that a photo is the right size, take it in square format. With millions of users and a unique angle to resale, Depop can be a great tool for fashion enthusiasts, vintage collectors, and thrifters. Here you can learn how to process returns using Depop Payment and Paypal. While selling on Depop, you will undoubtedly encounter a return or refund situation. Facts to Know, How Long Does a French Manicure Last? One week after said ban I have again been permanently banned and when I asked why I received this lovely helpful email. Depop Depop is an online marketplace platform designed to allow people to sell clothes and other items remotely. This will help buyers feel confident buying your item. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. When a dispute like this arises, you must do the following: Being obedient to Depop's policies is important. Leave the Archive. To send a full refund, follow the steps for 'Full refund'. When finished, tap on Post listing. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. You have two options as a seller before you actually give the refund. Also do I wait until I have the item back to refund her? In addition to selling fake or counterfeit goods, Depops rules forbid claiming that an item is authentic when it isnt. Step 2: Add a photo/logo that represents your brand and tap on Next. Everyone can find a piece they love and list a piece someone else can make a new closet staple from. Depop is a website and mobile app available in over 150 countries with over 26 million active users. How you refund a buyer on Depop really depends on what method they used to purchase your item. Once youre logged in, click on Sell from the top right side. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. Your transaction was made outside of the platform. After this, Depop will mediate a resolution between yourself and the buyer. Depop has made itself known as the fashion marketplace of Gen Z. You may not have the time, patience, or knowledge to do it yourself. The seller can accept or decline your offer. All you have to do is link your Depop, Poshmark, and Mercari accounts to the app. A Beginner Guide, Why is ASOS So Cheap? Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. This content may be old or outdated. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any other method of sending Depop refunds can be a surefire way to be conned. Privacy Policy. But for a partial refund, you will have to get in touch with Support so they can process a shipping label refund for you. This is advantageous because it will make it easier for your buyer to locate your goods if they are looking for something that matches your description. Find the Summary page on your PayPal account. Thats it, youve successfully listed your first item on Depop! Your top priority is to keep track of the goods you sell and ensure that your customers get what they ordered. Below you can find out more about Depops Seller Protection and how it can be advantageous for selling on Depop. In case something goes wrong, youre protected by PayPal's Seller Protection. Always include tracking information with your shipments, and let the buyer know as soon as it becomes available. after this, the item arrived after depop had refunded me already. This includes exaggerated claims about the sizes, hues, flaws, authenticity, state, absence of, or wrongness of the items. It pays to know that you should ensure that you and your buyer can keep track of the status so they would know when to expect their order or if there will be a delay in the delivery. This will lead to refunds and possibly trouble with Depop. Depop will then conduct an evaluation to see whether your item is significantly not as described. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. Pricing is another important aspect when it comes to selling. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. Your business may be significantly impacted by your honesty as a seller. What color or colors does the object actually have? This can give your listing an edge over competitors. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. Ensure that the item is well lit and the details are clearly captured. Luckily, Depop outlines it all in a list of prohibited items. You must mention essential details such as: Your item photos are vital when listing as it gives your potential buyer a visual experience. Depop is a peer-to-peer social shopping app based in London that first launched in 2011. These stipulations state that your customer can open a return request up to 180 days from the transaction date if the item seems to be not as described. Therefore, you will lose out on the fee costs for PayPals service. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. Here's everything you need to know about the app. Although it is not as simple as going to your shopping list and canceling your order in this application because they are individual sellers. Follow these steps when you want to create a Depop listing. This is a very helpful option, for instance, if the product is damaged when it reaches the customer and you want to give him a small refund as compensation. You will enjoy the novelty that Amazon brings you if you want to try clothes on without having to pay first; read more about it here. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. There are very little limits to what is bought and sold on Depop, except for illegal and dangerous items, of course. When you give a refund for the transaction, you wont be able to get the fee back. Listing an item on Depop is completely free. Below, we have rounded up all of our knowledge about Depop returns & Depop refunds. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Discover your signature Depop style, set trends, and become a Simfluencer in The Sims 4 High School Years Expansion Pack, available now. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. Comment * document.getElementById("comment").setAttribute( "id", "a1dbae1a5a97c09c954368b82c9efa32" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Most sellers use Depops discounted shipping. now she says that she will make a new listing that i'll purchase, but depop support never reached out to me about this so i am wary . In other words, send the refund using the methods weve already discussed and nothing else! It is best to use natural light, so there is no artificial light affecting the items color and to avoid over-exposure. No, You Don't Have to Pay Depop Fees - Here's How. OneShop is a financial technology company, not a bank. But when cleaning them, you have to be careful. If accepted, you still have to follow the checkout process to actually purchase the item for that price. The process of returning the money varies depending on which method was used. Answered 2023, Can You Get a Gel Manicure While Pregnant? The top sellers on depop know that time is money and make use of automation to increase work around these issues. However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. then you will give the refund to the customer. Find the Summary page on your PayPal account. She has also held positions in social media marketing where she has learned the in-and-outs of optimizing social media use. Now you can start selling items and get paid when your items sell. By browsing this website, you consent to the use of cookies. How big is it, and what are the dimensions? This is due to the fact that stock photos have already been produced for advertising. This content may be old or outdated. Your item was not described accurately to the point that it can be determined that you misrepresented it to the customer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There are millions of items for sale on Depop. You made the transaction outside of the platform. Do you have items laying around at home that you want to sell online? As a registered business that uses Depop, you must follow selling regulations. The process of appealing any fees, including Coinbase, Spirit Airlines baggage, Robinhood, HOA, Chase checking account, American Airlines baggage, and PayPal seller fees, can be daunting. Your item was as described, but the buyer changed their mind. Enter your First name, last name, billing address, and tap on Next. If you're using Depop Payments and need to refund your buyer, follow these steps: Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyers bank account and your fees will automatically be refunded. Upload as many pictures or videos as you can, so buyers can see your item from all angles. Step 2: Tap on the 'Setting icon' from the top right side of the screen. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. Fee refunds for returns made using Depop Payments are processed automatically. However, whether you choose Depop Payments or PayPal, you always need to issue a refund from the original transaction to a buyer. Shipping is a crucial part of finalizing your sale. DoNotPay can help you get these fees waived. You can set up custom prices and ship the item nationally or worldwide to the buyer by purchasing a shipping label through a third-party service or ship via your local post office. > tap All sold items. How to Wear Midi Dress 2023, What is Depop Seller Protection? You cannot pick items up from a seller or have them dropped off. The price of an item is another factor that dramatically affects your potential buyers purchase decision. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. Make sure to only use clear, high-quality photos in order to stand out from the competition. When you sell products, it occasionally happens that customers arent satisfied and you must issue a refund. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. You can make a partial or full refund by selecting it when you click on Refund. You will not be entitled to a refund for the fee when you issue a refund for the transaction. For A Payment Made With Depop Payments This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. They will review your case and get back to you within seven working days. However, if your customer asks for a refund, Depop will refund you for the Depop fee. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. This behavior is against Depops rules and will not help you get more or repeat buyers. Use of stock photos, if you have them, is also beneficial. There is also a standard transaction fee of about 2.9% plus /0.30 across Depop Payments and PayPal, but it varies with your location and PayPal account setup. Any other method of sending Depop refunds can increase your risk of fraud. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. Now that you can list items, here are some tips to get those items to sell quickly. If the item was sold and paid using Depop Payments, you could settle any issues with your transaction through Depop. Many people may wonder can you cancel a Depop order as a buyer. A Beginner Guide, Why is ASOS So Cheap? Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. For instance, if you are in the U.S, the standard PayPal fee is 3.49% + $0.49. Common lies are listing an item as a popular brand when it isnt from that brand and not mentioning minor flaws like stains. Avoid having disputes on your products and having your Depop account suspended. If you process the refund through PayPal, you need to reach out to the support team with screenshots of your refund and a confirmation of your @usernames. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Depop is an excellent platform for starting a business or selling as an individual to generate extra income. Tap Continue to review the details > Confirm refund. How you refund a buyer on depop really depends on what method they used to purchase your item. Alternatively, don't price too high either because it can also dissuade customers from buying your product. It is automatically charged on the total sale amount, including shipping costs, and is deducted through your Depop Payments account or PayPal. Your item is on Depops prohibited items list. Don't price your items too low because it could have a negative impact on your profits. This may result in giving a refund to the buyer. Suppose both parties did not arrive at a resolution. You can learn more about Depop from below posts: The fact that PayPal charges a fee for the transaction must be noted. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. Follow the simple tips below for the type of photos that will help limit your return requests. You must only use Depop payments, and all of your transactions must take place within the app. However, you can create your account through the Depop app as well, as the process is the same. Follow the instructions in this article and start selling your own products on Depop. Not only does it keep your account safe, but it also protects you from disputes and chargebacks. While some people have a set spending limit, others would consider purchasing an item if it were reasonably priced. There are different marketplaces on the internet nowadays. Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. - Get paid directly into their bank account. Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. Step 2: Once youre logged in, click on Sell from the top right side. However, shipping with Depop can be expensive. We will reimburse you for the Depop fee if you have refunded any sales. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. Depop uses a square format, so it is pertinent that you take pictures that will work within that frame. Show every angle of the item and up-close frames. Cookie Notice to process. Log into the Depop app. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. Facts to Know, How Long Does a French Manicure Last? 1. You should: One of the most valuable characteristics of a trustworthy seller is being honest. Depop does not have any hidden fees. Contact DoNotPay today to fight and waive Depop fees among other services as listed above. Required fields are marked *. If your item doesnt arrive or is significantly not as described, youll get a full refund if you report the issue to us within 180 days of the date of purchase. Depop charges a 10% commission for every sale made through the BUY button. Like other online marketplaces like eBay, Shopify, and Etsy, Depop charges a fee to keep its marketplace running. Complete Guide 2023. Emailing Depop promptly will enable them to assist in resolving the issue in a timely manner. About 90% of Depop users are under 26 years old. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. If you, as the seller, agree to the refund. When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. We offer a 14-day free trial to let you experience the difference of what our app can make. Before claiming that your item is authentic, always make sure it is. It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. Your item was described and shown accurately. It has been established that you misrepresented your item to the customer because it was not accurately described. To cancel your order if you are a Depop seller and your customer has paid by the Depop Payments refundsmethod, you only have to visit the All sold items list in your profile and click on Refund to the products of the order that you want to cancel and in this way, you will be able to cancel the order. This will ensure that there is a trial behind your refund that cannot be disputed. For a business to succeed, having a fully equipped and knowledgeable seller is a must. Always keep your proof of shipping and delivery. 1 Kudo. Contact our Support team and provide a screenshot of your PayPal refund along with confirmation of your usernames if you have refunded using PayPal. Often, an answer to their question gives them the confidence to buy your item. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. You may either be paid to your Depop balance or Paypal, both of which can be transferred to your bank account. The marketplace has a massive audience that you can capitalize on to find buyers for your items pretty straightforwardly. Open the Depop app and log in. To avoid overexposure and avoid artificial light from changing the color of the item, it is best to use natural light. Here's how you can use DoNotPay to appeal fees: There are several advantages of leveraging DoNotPay services: Appealing Depop fees is just one of many things DoNotPay can help you with. The aim of the advice we provide below is for you to provide as much information about the items specifics as you can. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Click the ' Refund ' button. This will ensure that you can always refund buyers when necessary. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. What is the true color/colors of the item? If you have your high-interest debt paid off, the next best option is to use your tax refund money to help yourself avoid debt in the future -- and to help . However, the flat 10% selling fee that we discussed is charged only when you sell an item. Click on the 'Receipts' tab. And you should be clear about how to cancel a Depop order after reading our guide. Do thorough research on your item if you are unsure of its authenticity. You dont reply to Depops emails in a timely manner. and our Select the transaction youd like to refund > tap Refund. The key difference between Depop and these other platforms is its user base and social media-like structure. What is a Midi Dress? There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. I recently bought something off of depop through PayPal for a good bit of money. Its definitely a fact that you will have to process a refund or a return while you sell on depop. I checked my last conversation with the seller and the last thing she said is that she refunded my money but still needs to ask for a Depop refund before she can send it and that was 10 weeks ago. Avoid disputes on your items and get your Depop account in trouble. Some of the information types that you can enter when you make a listing are optional. Have you bought anything and paid for it via paypal since the refund should have gone in?