You must understand the process of refunding customers who purchase with a check. I want to scream at them when they make messes, is this how you keep your house? At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. Anyway I can't believe people in Santa Clara are just as bad as people in Rhode Island you would think that out in California since the cost of living is so much higher that there people would be more classy but apparently it's not so. There is also an in-store return and exchange option at shop branches, which saves you money on shipping. How Does the eBay Return Policy Help You Deal With Unwanted Items? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just can't wait to graduate from school to get out of this crappy job. The policy contains If a customer wants to return a product, they must fill in a sign-in form to tell the company what they are returning. I really thought you closed at 10!" They will know that you have returned items without a receipt. When you first open it, T.J. Maxx customer care can issue a refund if you realize the item is damaged. Dinendra Haria/SOPA Images/LightRocket via Getty Images, Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images, Budrul Chukrut/SOPA Images/LightRocket via Getty Images, Jeffrey Greenberg/Universal Images Group via Getty Images, Jeff Greenberg/Education Images/Universal Images Group via Getty Images, Ari Perilstein/Getty Images for Fabletics, Xavi Lopez/SOPA Images/LightRocket via Getty Images, driving serial returners to view purchases as "risk-free discoveries. If you are looking to learn more, then you can also see our posts dealing with TJ Maxxs return policy, TJ Maxxs clearance return policy, TJ Maxxs jewelry return policy, and TJ Maxxs maternity wear return policy. You might also want to prepare a delivery confirmation email so you dont have to enter the order and tracking again. The official TJ Maxx return policy is 30 days for in-store returns and 40 days for online returns. Maxx, if you purchase an item at T.J., the return period is 30 days. It didnt add up(it was too cheap for that type of purse, it didnt have a tag, the tag was in the purse). To get a full refund for your online purchase at TJMaxx.com, do all of the following: Check the receipt sent with your As an employee of TJ Maxx, I truely love and agree with the following comments left by the original poster: We put up with customer ### everyday, you would think that we would at least get a "good job", no! We want to be proud of our store when our customers enter. if a customer does not have their receipt and does not have tags on the item, i will not return it. I work in an Oregon tj Maxx store and completely agree with everything you all have said! Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Customers must be clear what the retailers return policy is. The bottle was also half empty. Washing the item will destroy the tags and put a permanent mark on it, making it a no-no for TJ Maxx. However, you will also have to bring a valid, government-issued ID such as a drivers license or a passport. Gift cards are a fun and easy way to buy items you want and dont need. Their return policy is merely one aspect of the whole of the customer service that TJ Maxx offers. TJ Maxx is closed on these three holidays i..e Easter Sunday, Thanksgiving Day, & Christmas Day. On Other Holidays The TJ Maxx is Open but TJ Maxx Business Hours are some less. New Years Day Open This was different. (not What You Think), Doordash Driver Going Wrong Way (how To Contact + More). People steal from TJ Maxx all the time and I believe that they have found ways to make it easier. The report says that shoppers' willingness to pay for online returns is falling, as retailers begin to pass on the cost. (First Class, Priority + More), Does CVS Take Apple Pay in 2022? We waited a few hours and went back to the same TJMaxx to see if they had put the purse back on the floor. Of course, if TJ Maxx was like burlington where they can actually chase the thieves, we'll have at least less people stealing.. Everything You Should Know About the EZContacts Return Policy. No. However, there are always a few people - customers and salespeople - that really should not be there. Correction: December 21, 2022 An earlier version of this story used an image of a Coach retail store which suggested that Coach charged for mail returns company-wide. Bezad Ahmad is From UK and Love to write unique Content. Or, she felt I was overqualified? I love this company but I would never refer anyone to this one store location. To get your refund, you need to go to T.J. Maxx, then wait 10-14 days for the refund to be issued. Wow. We support the growth of our business by helping customers get answers to their questions. Generally the return fee is taken off the refund and customers can return items in-store for free. Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! i so agree with all of the fellow tj employees who have posted here. T.J. Maxx is a fantastic store because if you are not pleased with your purchase, you may return it without issue as long as it has never been used and is still in its original condition. Who do these cashiers The Loss Prevention department does not make the store money. I dont understand hahahaha. If you're a Sephora or Ulta shopper, you may be accustomed to testing out beauty products before purchasing them. We have to return stolen items with no receipts and signs of the security tags being ripped off. because at tj maxx, they dont care if you waltz around the entire store, with your little dog on a leash. It is so frustrating that we were such mistreated. And everything that has been said on this blog regarding understaffed, underpaid, uncleanliness is absolutely true for my store. I was returning a few items, all with receipts and tags at a different store than where they were purchased and I was unlucky enough to get a college girl with a vacation job at TJMaxx. But my boss will on anything because he says it keeps them happy and the complaints down. I will not take any drugs back at all. It has taken a good 8 months to get over the 2 years of abuse. However, in case you paid for part of your item with a gift card and part with a standard credit card, we will reimburse the portion spent with the latter. But then again, I don't know why we even have one. It only takes one person to make a change. what, is this your way of "playing" like your a real shopper? The return policy is designed to maximize the value for the customer. Think about it. They restrict the number of transactions per individual within one hour. If you dont have a receipt for an item that has gone beyond the 30-day window, your only hope would be to talk to a supervisor at a physical store. You will be asked for this document again when you need to complete the transaction. Submit a complaint and get your issue resolved. Also when our TJ Maxx changes any rule, we are expected to know it even if the manager doesn't explain it to us. However, clothing and other items purchased at the T.J. Maxx or Marshalls or HomeGoods store can be returned to any T.J. Maxx store. Ha ha ha. First of all i was in hospital for a week and second its not my fault that the manager send all my paper work to wrong address. and our I don't play customers games. The seal must be intact, and the product hermetically sealed. Talk Radio News is a team dedicated to consumers. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! If you wish to cancel the transaction you may return any item that you purchased at any TJ MAXx store within 30 days from the date of purchase without a receipt to the store where the item was purchased. there are some good customers. WebTJ Maxx offers a similar return policy as many other stores, which states exchanges after 30-days are given but only in the form of store credit. Because we CARE. When items are lifted, the cameras follow the perp outside (cameras there, too). We cant create the Gift Card until it is shipped to our store. We've been robbed 3 times by gun point and still nothing. They will not be returned, but they can be used to credit merchandise on a TJ Maxx gift certificate. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While exchanges are permitted in T.J. Maxx stores, the cost of return postage will be deducted from your refund. In-store returns are returned instantly, while mail-in returns are refunded within ten business days. The results of these measures are an expected delay in return processing and a slower response from the customer service. We are allowing people who commit fraud to keep committing fraud because we fear them complaining to corporate. what i would like to do, and what you should do, is run. my store is located in santa clara california. I'm a shareholder. My mangagers stand behind me. The item cannot be returned for credit if it does not have a T.J. Maxx label. RARELY do our management encourage us to reach out to the customers. 2. You may see the refund status in some cases. Returns and exchanges are also possible at the store, saving shipping costs. They have taken the purse off with the tag and didnt show me on the computer that the code or number didnt add up. What can I do? In case of any changes in the products or services of the companies, all the information below is supposed to change at any time. hell, i dont want them breeding. Maxx Stores will deduct the return shipping cost from the refund. UNLESS a manager is up front at the registers with me, i will not ask them to confirm the return. I hope TJMaxx starts doing more for their employees - they really need to focus on what their base is - their employees! And, the people who shop in TJMaxx should understand the pressures they are under. The official TJ Maxx return policy is 30 days for in-store returns and 40 days for online returns. Can I Return an Item Without a Receipt at T.J. Maxx? Upper management and Corporate have no idea what [censor] they are! No one is willing to take the blame for their mistake! I have always been a shopaholic. You can also get them by calling the store and requesting one. Secondly A girl went to help her Grandparents move from another country and said she wanted to come back to tj maxx when she got back so she was gone for a total of 11 weeks and 6days. What Is the T.J. Maxx Return Policy for Items Purchased Online? If an item is returned for a reason other than poor quality, it will not be refunded in full. Not anymore though because all I got that day was side stares from the cashiers and even a few giggles. For example, a shopper may buy two different style dresses or one dress in two sizes with the intention of only keeping one a practice known as bracketing.