You'll need to take your documents to your local branch. If you input something in the wrong format, a message will appear on the screen to let you know. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. If you own a Discover card, the three-digit CVD code will appear on the back of your card on the far right-hand side of your signature. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. You can earn $1 RewardCash for every HKD250 you spend on a credit card. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. What should I do if I encounteran automatic terminal overseas that only accepts credit cards with a PIN? Tap the add button. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. Do I need to sign on the sales slip on contactless payment transactions? Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. So when will my cards be enabled with these features? As an added measure, customers also need to make another face-to-face chip transaction whenever they accumulate an offline transaction amount of HKD1,000. Can I add an additional cardholder to my credit card? If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number. Otherwise, your eStatement will be sent to your designated email address protected by password. Can I use my local / mainland China / overseas number for the Verification Code for Online Transaction service? Instead, you'll be redirected back to the merchant's website. Generate a Transaction Signing and Re-authentication code on your HSBC Online Security Device HSBC Australia 2.82K subscribers 90K views 9 years ago Learn how to generate a Transaction. Account number with non-digits (Enter last 8 numbers only) 123A4567BC89D: 23456789: Email address: test@test.com: testteom = 83788366 (Details can reference to on-screen instruction) This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts. How can I report a lost / stolen credit card and request a replacement on the HSBC HK Mobile Banking app? Depending on the merchant setup, you may use contactless payment function for contactless payment transaction of up to HK$1,000*. Can I cancel the document upload while it is in progress? If I dont use Mobile Secure Key, can I still use online and mobile banking? If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. We use cookies to give you the best possible experience on our website. We can deliver the one-time passcode to an overseas mobile number as long as it is recorded correctly on our records. Black devices are designated to online banking customers. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? There are a few ways you can register or update your mobile number with us, depending on your card type. If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. The use of Samsung Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Jammu And Kashmir Bank Ltd. Kotak Mahindra Bank Ltd. Oriental Bank Of Commerce. What happens to my existing physical Security Device after I activate Mobile Secure Key? Please refer the following table for details: , all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. After registration, you can view your registration records in the "Registered" section under "Favourites". There is not a "default" card setting in Samsung Pay. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. Can I still use all of them? If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. Despite no interest being charged, there is personalised monthly handling fee for Spending InstalmentPlan. As part of new rules to make your online payments more secure, the option to receive your one-time passcode (OTP) by email is being removed. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. A paper statement from another (non-HSBC) bank, building society or . WhatshouldI do if a merchant asks formyPINwhen I makea purchase? Punjab National Bank. For example, if your latest statement balance is HK$1000, after you make a cash payment of HK$500 and a Pay with RC offset of 300 RC, the amount due will be HK$200. The Mobile Secure Key ensures only you can access your accounts. Do I need to visit the merchant outlet in order to use "Pay with RC"? For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. Retrieving your security code 1. If you don't see this, and the payment is declined, it's probably because the retailer is not using 3D Secure. What are the benefits of HSBC Premier Credit Card? "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Please report other lost/stolen HSBC cards (eg. Will interest be charged on my Spending Instalment Plan? We have detected your browser is out of date. Mail it to: Card Centre, 8/F HSBC Centre, Tower 2 & 3, No. List of acceptable address verification: Rates bill (valid for current year) Utility bill - including satellite TV or landline phone (dated within last four months) Credit card bill/statement from non-HSBC or HSBC Group companies (dated within the last four months) If you can't confirm your purchases using the SMS option, we've introduced a new card reader option. If you want to add your Mobile Secure Key to another device, you need to first remove the Mobile Secure Key from your original device. If you have registered for a particular fund, you can also check its yield and price data. Please ensure we have your correct mobile number. No. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. Take a clear picture of your proof of address document and upload it. State Bank Of India. How do I generate the transaction verification code? To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. You need to settle the remaining balance to avoid incurring any interests and finance charges if you don't fully settle the payment by the statement due date. Bank code A-Z 4 letters representing the bank. This is an important part of keeping you safe when you use your card online and has replaced the Verified by Visa password you may have used in the past. For UnionPay Dual Currency Card and HSBC PulseUnionPay Dual Currency Diamond Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Punjab And Sindh Bank. However, if you need to set up your Mobile Secure Key on any new device, you will first need to remove it from all of your old devices. No. Country code A-Z 2 letters representing the country the bank is in. Please restart the PIN setup process and choose another 6-digit PIN. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. For US dollar or Dual Currency Credit Card Renminbi sub-accounts, you'll need to spend US$30 or RMB250 respectively to earn $1 RewardCash. Yes, you can add your card to your compatible device to use Samsung Pay. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. "Amount due" is the net amount you need to pay before the due date in order to fully settle your current statement. Ifyour credit cardwasissued in Hong Kong, you should onlyneedto sign the sales slip to complete your transaction. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. Update your operating system, web browser and HSBC HK Mobile Banking app to their latest versions to keep them secure. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. click here to close the unsupported browser notice, Contact us to deactivate Mobile Secure Key, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Follow HSBC Malaysia on Instagram This link will open in a new window, Online exclusive up to RM500 eVoucher of your choice, Tips on Personal Financing Payment Strategy, Learning to set financial goals, budget and repay deb, 5 reasons digital security devices are the best option for online banking, Generate security code in Mobile Secure Key, Call us and let us know how we can help you, Book appointment & find details on your nearest branch or ATM, Find answers to your queries and contact us for further help, or learn more about HSBCs Whistleblowing Channel, Careers, media, investor and corporate information, Huawei and Honor smartphones which do not support Google Play Store, In your HSBC Malaysia Mobile Banking app, select 'generate security code' at the bottom, and then 'log on code', Verify your identity by using either your 6-digit PIN or biometric authentication, then a security code will be generated, Enter the 6-digit security code to log on to online banking, Log on to online banking using either a password or security code generated by Mobile Secure Key, On the pay and transfer option, select the account you want to transfer from and the payee type, After adding all of the required payment information, you'll be asked for a security code for additional security. This will generate a security code. For example, you can redeem exclusive rewards gift items or offset your spending to enjoy instant savings at a range of merchants. On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices. The exchange rate used will be the HSBC Exchange Rate applicable at the time your wire transfer is processed. Can I still receive verification codes if I'm abroad? However, if your card has been cancelled by you or by us, that card will be removed from Reward+. HSBC SWIFT code (or when receiving an international wire) MRMDUS33 HSBC Address HSBC Bank USA, N.A. 1. You can register offers and promotions on "Discover". We suggest customer to check the digital certificate with a desktop computer. Where can I upload documents for a loan application? You can still upload the document if you forgot the application number. I've lost my physical Security Device. Don't have a compatible device? Start right away and find out more about our credit cards and the various rewards and offers, Electric Vehicle Personal Instalment Loan, Submit documents for Credit Limit Increase, Submit documents for Cash Instalment Plan, Submit documents for the 100% Personal Loan Guarantee Scheme, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, Verification Code for Online Transaction FAQs, https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2, https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html, https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/, https://www.google.com/android/devicemanager, https://www.google.com/android/devicemanage, Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), And your nearest Express Banking location, Careers, media, investor and corporate information, HSBC Pulse UnionPay Dual Currency Diamond Card, On the home page, select the "support" tab at the bottom, Enquire about your card application status, Change your personal information and address, Request a Personal Identification Number (PIN), iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE and later, iPad Pro, iPad Air 2, iPad mini4, iPad mini 3, and later, Tap the plus sign in the upper right corner, Select "Next" and use your iSight camera to enter the card information, Tap "Wallet & Apple Pay" and select Add a Credit or Debit Card, Tap "Wallet & Apple Pay" and select "Add Credit or Debit Card". There is no additional service fee if you apply for the HSBC Premier credit card. You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. The current standard redemption rate is $1 RC = HK$1. Yes, you can redeem RewardCash in HSBC Online Banking. 3. What is HSBC Online Document Submission Service? If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number and email. Can I still use the RewardCash earned with my card via other channels? You will receive a confirmation page listed the uploaded file name(s) of the document upon successfully upload. Tap on "Open Samsung Pay" under info tab. For an easy to follow visual guide, refer to how to generate a security code. Is the 6-digit verification code made of numbers or a combination of letters and numbers? You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? Please contact us immediately for assistance. (You can use it either as proof of address or proof of ID, not both) A bill: council tax (dated within the last 13 months) or utility (dated within the last 4 months). To generate the security code, you need a 6-digit PIN known only by you. Does the battery need replacing? Download the latest HSBC Malaysia Mobile Banking app and follow the screen walk-through. The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. I'm abroad and I don't have my Security Device for logging on to HSBC Online Banking. You can use a local, mainland China or overseas number so long as you can receive SMSes with it and it does not have call forwarding services on it. You'll need a re-authentication code if you want to update your personal details or adjust your online banking limits. The HSBC/HSBC Amanah Security Device is PIN-protected. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. We don't always ask for this. For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions. With "HSBC" displayed on the Security Device screen, press the yellow button until entry screen appears. Questions about how the coronavirus is affecting your finances or our services? You'll need to generate a transaction verification code whenever you make a payment or transfer to another person or company. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent.