Where to start cybersecurity? HALT REQUEST SEND COUNTER <0> for Identity service REQUESTED FOR REMOTE for Health Events service REQUESTED FROM REMOTE for IDS Events service, TOTAL TRANSMITTED MESSAGES <23> for EStreamer Events service Follow these steps to verify the FTD high availability and scalability configuration and status on the FXOS CLI: 1. 6 Validate Network 200 Vesey Street eth0 (control events) 192.168.0.200, Use the token in this query to find the UUID of the global domain: Note: The part | python -m json.tool of the command string is used to format the output in JSON-style and is optional. You can assess if this is your problem by:entering expert modetype sudo su - (enter password)type df -TH. If your network is live, ensure that you understand the potential impact of any command. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Wait to connect to 8305 (IPv6): 192.168.0.200 Output of below commands is attached. REQUESTED FOR REMOTE for IDS Events service If the primary server loses communications Cisco Firepower Management Center Virtual Appliance Known Affected Release 6.0.0 6.0.1 Description (partial) Symptom: Firepower Management Center (FMC) UI displays that system processes are starting and login page is not working. My problem is a little different. Use a REST-API client. Use the domain UUID and the device/container UUID from Step 3 in this query, and check the value of ftdMode: The firewall mode can be verified for FTD on Firepower 4100/9300. at the GUI login. If your network is live, ensure that you understand the potential impact of any command. ************************RPC STATUS****192.168.0.200************* Email: info@grandmetric.com, Troubleshooting FMC and Cisco Firepower Sensor communication. RECEIVED MESSAGES <8> for IP(NTP) service Click Run Command for the Restart Management Center Console. In more complex Cisco Firepower designs these are two separate physical connections which enhance the policy push time and the logging features. But now I see that output is as, root@firepower:/# pmtool status | grep -i guimysqld (system,gui,mysql) - Running 7958httpsd (system,gui) - Running 7961sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - Running 7962ESS (system,gui) - Running 7990DCCSM (system,gui) - Running 8535Tomcat (system,gui) - Running 8615VmsBackendServer (system,gui) - Running 8616mojo_server (system,gui) - Running 8041. 2 Options, build another VM with 6.6.1 and restore if you have backup and try to upgrade again. SEND MESSAGES <2> for Health Events service REQUESTED FROM REMOTE for CSM_CCM service, TOTAL TRANSMITTED MESSAGES <228> for UE Channel service In this example, curl is used: 2. RECEIVED MESSAGES <3> for UE Channel service Follow these steps to verify the FTD high availability and scalability status on the FCM UI: 1. REQUESTED FROM REMOTE for EStreamer Events service, TOTAL TRANSMITTED MESSAGES <3> for Malware Lookup Service service MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14551] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection I ran pmtool status | grep -i gui and see the following: vmsDbEngine - DownDCCSM - DownTomcat - DownVmsBackendServer - Down, I used pmtool restartbyid for all services. In order to verify the FTD cluster configuration and status, check the show cluster info section. STATE for IP(NTP) service Awaiting TAC assistance also. /etc/rc.d/init.d/console restart". It can be run from the FTD expert mode or the FMC. Follow these steps to verify the FTD high availability and scalability configuration and status via SNMP: 3. If you still have problems then you can see all the debugging messages in a separate SSH session to the sensor. Learn more about how Cisco is using Inclusive Language. 02-24-2022 - edited In this example, curl is used: 4. root@FTDv:/home/admin# pigtail | grep 192.168.0.200 STORED MESSAGES for Health service (service 0/peer 0) Use a REST-API client. 1. Starting Cisco Firepower Management Center 2500, please waitstarted. STATE for CSM_CCM service REQUESTED FOR REMOTE for EStreamer Events service Run the expert command and then run the sudo su command: 3. SEND MESSAGES <22> for RPC service root@FMC02:/Volume/home/admin# cd /var/sf/backup/root@FMC02:/var/sf/backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/backup#, root@FMC02:/Volume/home/admin# cd /var/sf/remote-backuproot@FMC02:/var/sf/remote-backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/remote-backup#. For example, there is no verification command for FTD standalone configuration. They are as below. An arbiter server can function as arbiter for more than one mirror system. Another thing that can be affected would be the user-to-IP mapping. Please contact support." STORED MESSAGES for IDS Events service (service 0/peer 0) A good way to debug any Cisco Firepower appliance is to use the pigtail command. cd /Volume/6.6.1/sf/sru && du -sh ./*rm -r Cisco_Firepower_SRU-2019-*rm -r Cisco_Firepower_SRU-2020-*Remove all but the latest vrt.sh.REL.tar file. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[WARN] Unable to connect to peer '192.168.0.200' There is a script included in the Cisco Firepower system called manage_procs.pl (use it wisely). STATE for EStreamer Events service Container instance - A container instance uses a subset of resources of the security module/engine. *************************RUN STATUS****192.168.0.200************* Management Interfaces: 1 Yes I'm looking to upgrade to 7.0. Use the logical device identifier in this query and check the value of theFIREWALL_MODE key: The firewall mode for FTD can be verified in the show-tech file of Firepower 4100/9300. Use the token in this query to retrieve the list of domains: 3. SEND MESSAGES <20> for CSM_CCM service The arbiter server resolves disputes between the servers regarding which server should be the primary server. - edited sw_version 6.2.2.2 Choose System > Integration > High Availability: 2. FTD does not support multi-context mode. Please contact, Customers Also Viewed These Support Documents. HALT REQUEST SEND COUNTER <0> for EStreamer Events service In order to verify the ASA cluster configuration and status, run the show running-config cluster and show cluster info commands on the CLI. root@FTDv:/home/admin# manage_procs.pl What is the proper command to change the default gateway of the module? SFTUNNEL Start Time: Mon Apr 9 07:48:59 2018 12-16-2017 **************** Configuration Utility ************** Your email address will not be published. After an attempt to upgrade our backup FMC from 6.6.1 (build 91) to the latest 7.0.4-55, the GUI does not allow login and gives the "The server response was not understood. I had to delete IP, subnet and default GW from the NIC. In order to verify theFTD failover configuration and status, run the show running-config failover and show failover state commands on the CLI. STORED MESSAGES for UE Channel service (service 0/peer 0) In some small percentage of cases it may result in URL lookups not being successful (where there is a URL filtering policy and the target URL is not already cached and categorized on the managed device). 2. MSGS: 04-09 07:48:46 FTDv SF-IMS[9200]: [9200] sfmgr:sfmanager [INFO] MARK TO FREE peer 192.168.0.200 no idea what to do. Use a REST-API client. This restarts the services and processes. and committed to the other copy of the database. Firewall Management Center (FMC) provides extensive intelligence about the users, applications, devices, threats, and vulnerabilities that exist in your network. Run the show fxos mode command on the CLI: Note: In multi-context mode, theshow fxos mode command is available in the system or the admin context. To verify the cluster configuration and status, poll the OID 1.3.6.1.4.1.9.9.491.1.8.1. If the cluster is not configured, this output is shown: If the cluster is configured, this output is shown: Note: The master and control roles are the same. REQUESTED FOR REMOTE for Malware Lookup Service) service 2. 2. RECEIVED MESSAGES <3> for service 7000 > expert Dealing with Cisco Firepower Management Center (FMC) and Firepower sensor communication. REQUESTED FROM REMOTE for service 7000 New York, NY 10281 In this example, curl is used: 2. FMC displaying "The server response was not understood. uuid_gw => , You should use the "configure network" subcommands on a Firepower service module vs. the Linux shell commands. Without an arbiter, both servers could assume that they should take ownership Firepower 2100 mode with ASA be verified with the use of these options: Follow these steps to verify the Firepower 2100 mode with ASA on the ASA CLI: 1. If the failover is not configured, this output is shown: If the failover is configured, this output is shown: 3. The logic path Im following is to confirm there isnt a duplicate IP address responding to your pings. The context type can be verified with the use of these options: Follow these steps to verify the ASA context mode on the ASA CLI: Follow these steps to verify the ASA context mode in the ASA show-tech file: 1. We are using FMC 2500 ( bare metal server USC model ). - edited Use the global domain UUID in this query: If high availability is not configured, this output is shown: Follow these steps to verify the FMC high availability configuration and status in the FMC troubleshoot file: 1. Open the file usr-local-sf-bin-troubleshoot_HADC.pl -a.output: FDM high availability configuration and status can be verified with the use of these options: In order to verify the FDM high availability configuration and status on FDM UI, check High Availability on the main page. It keeps showing the "System processes are starting, please wait. Another great tool inherited by Sourcefire is sftunnel_status.pl. 2. RECEIVED MESSAGES <38> for CSM_CCM service Thanks. No this particular IP is not being used anywhere else in the network. Appliance mode (the default) - Appliance mode allows users to configure all policies in the ASA. Open the troubleshoot file and navigate to the folder -troubleshoot .tar/results---xxxxxx/command-outputs. 3 Restart Comm. STORED MESSAGES for EStreamer Events service (service 0/peer 0) EIN: 98-1615498 have you looking compute requirement for 7.0 ? Find answers to your questions by entering keywords or phrases in the Search bar above. I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. The FTD firewall mode can be verified with the use of these options: Note: FDM does not support transparent mode. HALT REQUEST SEND COUNTER <0> for Health Events service These settings include interfaces admin state change, EtherChannel configuration, NTP, image management, and more. After running "pmtool status | grep gui" these are the results: mysqld (system,gui,mysql) - Running 16750monetdb (system,gui) - Running 16762httpsd (system,gui) - Running 16766sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - DownESS (system,gui) - WaitingDCCSM (system,gui) - DownTomcat (system,gui) - WaitingVmsBackendServer (system,gui) - Waitingmojo_server (system,gui) - Running 29626root@FMC02:/Volume/home/admin#. Your email address will not be published. SEND MESSAGES <8> for IP(NTP) service STATE for service 7000 Required fields are marked *. Follow these steps to verify the ASA high availability and scalability configuration via SNMP: 3. I have came across an issue which is a bit different from this scenarion. If the cluster is configured, but not enabled, this output is shown: If the cluster is configured, enabled and operationally up, this output is shown: For more information about the OID descriptions refer to the CISCO-UNIFIED-FIREWALL-MIB. Log into the CLI of the Firewall Management Center. SEND MESSAGES <27> for UE Channel service STATE for Malware Lookup Service service Customers Also Viewed These Support Documents. The information in this document is based on these software and hardware versions: High availability refers to the failover configuration. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection Cipher used = AES256-GCM-SHA384 (strength:256 bits) Is your output from the VMware console or are you able to ssh to the server? Your AD agents or ISE is relaying all your user to IP mapping through the FMC back to the individual firewalls. error. Use a REST-API client. Use these resources to familiarize yourself with the community: FirePower Management Center GUI/https Not Accessible, Customers Also Viewed These Support Documents. Let us guide you through Cisco Firepower Threat Defense technology (FTD) along with Firepower Management Center (FMC) as security management and reporting environment. root@FTDv:/home/admin# sftunnel_status.pl In order to verify high availability status, use this query: FTD high availability and scalability configuration and status can be verified with the use of these options: Follow these steps to verify the FTD high availability and scalability configuration and status on the FTD CLI: 1. Open the troubleshoot file and navigate to the folder .tar/results---xxxxxx/command-outputs. STORED MESSAGES for RPC service (service 0/peer 0) For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In order to verify the FTD high availability status, run the scope ssa command, then runscope slot to switch to the specific slot where the FTD runs and run the show app-instance expand command: 3. STORED MESSAGES for service 7000 (service 0/peer 0) HALT REQUEST SEND COUNTER <0> for Malware Lookup Service service REQUESTED FOR REMOTE for UE Channel service During the FMC restart, any new mapping could not be created, and that would cause the old mapping to be used instead which would allow limited users to have full access, or vice-versa, depending on the last connected user from that IP. In this example, curl is used: 2. I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. HALT REQUEST SEND COUNTER <0> for IDS Events service TOTAL TRANSMITTED MESSAGES <58> for CSM_CCM service REQUESTED FROM REMOTE for Malware Lookup Service service, TOTAL TRANSMITTED MESSAGES <6> for service 7000 Enter this command into the CLI in order to restart the console: Log into the CLI of the managed device via Secure Shell (SSH). MSGS: 04-09 07:49:00 FTDv SF-IMS[14541]: [14551] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection. In this document these expressions are used interchangeably: In some cases, the verification of high availability and scalability configuration or status is not available. Version: (Cisco_Firepower_Management_Center_VMware-6.2.0-362). It is like this. SEND MESSAGES <1> for Malware Lookup Service service In order to verify the FTD failover status, use the token and the slot ID in this query: 4. We are able to loginto the CLI. HALT REQUEST SEND COUNTER <0> for CSM_CCM service This scripts are nice to be used when the FMC and FTD have communication problems like heartbeats are not received, policy deployment is failing or events are not received. MSGS: 04-09 07:48:57 FTDv SF-IMS[5575]: [13337] SFDataCorrelator:EventStreamHandler [INFO] Reset: Closing estreamer connection to:192.168.0.200 Run the troubleshoot_HADC.pl command and select option 1 Show HA Info Of FMC. Have a good one! Only advanced commands are available from the FXOS CLI. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14551] sftunneld:sf_connections [INFO] Start connection to : 192.168.0.200 (wait 0 seconds is up) I changed the eth0 IP and tried pinging the IP and in that case it was not pingable anymore. SEND MESSAGES <12> for EStreamer Events service . - edited STORED MESSAGES for IP(NTP) service (service 0/peer 0) In order to verify the ASA failover configuration and status, check the show failover section. STATE for UE Channel service 09:47 AM, I am not able to login to FMC GUI. REQUESTED FROM REMOTE for Identity service, TOTAL TRANSMITTED MESSAGES <44> for RPC service To see if any process is stuck or not? Reserved SSL connections: 0 Run the show firewall command on the CLI: In order to verify ASA firewall mode, check the show firewall section: There are 2 application instance deployment types: Container mode instance configuration is supported only for FTD on Firepower 4100/9300. Management Interfaces: 1 Follow these steps to verify the FMC high availability configuration and status on the FMC CLI: 1. Peer channel Channel-A is valid type (CONTROL), using 'br1', connected to '192.168.0.200' via '192.168.0.201' I have a new FMC on VMware which has the required resources. if I do /etc/rc.d/init.d/console restart "it just restarts FMC and doesn't interfere with the ongoing traffic? A cluster configuration lets you group multiple FTD nodes together as a single logical device. FMC high availability configuration and status can be verified with the use of these options: Follow these steps to verify the FMC high availability configuration and status on the FMC UI: 1. After changing the default gateway of the SFR module on 5585-x I restarted the module. 5 Reset all routes There are no specific requirements for this document. 09-06-2021 or how ? Our junior engineer have restarted quite a few times today and have observerd this problem. can verify that it still owns the database and can remain available to clients. End-of-life for Cisco ASA 5500-X [Updated]. In order to verify the ASA failover configuration and status, run the show running-config failover and show failover state commands on the ASA CLI. For FDM-managed FTD, refer to, In order to verify the FTD failover configuration and status, poll the OID. REQUESTED FOR REMOTE for UE Channel service In addition, the other copy of the database would be unusable for mirroring My Firepower ran out of space because of the bug CSCvb61055 and I wanted to restore communication without restarting it. All rights reserved. Complete these steps in order to restart the Firewall Management Center processes via the web UI: Complete these steps in order to restart the Firewall Management Center processes via the CLI: This section describes how to restart the processes that run on a managed device. In order to verify the failover configuration, use the domain UUID and the device/container UUID from Step 3 in this query: 5. Grandmetric LLC TOTAL TRANSMITTED MESSAGES <14> for IDS Events service I had this issue, I fixed it by restarting the console from expert mode. In order to verify the FTD cluster configuration and status, check the Clustered label and the CLUSTER-ROLE attribute value on the Logical Devices page: The FTD high availability and scalability configuration and status verification on the FXOS CLI are available on Firepower 4100/9300. This is a top blog. Key File = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/sftunnel-key.pem It gives real time outputs from a bunch of log files. FCM web interface or FXOS CLI can be used for FXOS configuration. Without an arbiter, if server A starts up when server B is unavailable, server A can not determine if its copy of the database files is the most current. If a role does not exist and the FTD is not part of a cluster or failover, then FTD runs in a standalone configuration: Note: In the case of a cluster, only the role of the control unit is shown. REQUESTED FROM REMOTE for Health Events service, TOTAL TRANSMITTED MESSAGES <3> for Identity service Identify the domain that contains the device. STATE for Health Events service The module is not keeping the change. z o.o. PEER INFO: May 14, 2021. In order to verify high availability configuration, use the access token value in this query: 3. current. In order to troubleshoot an issue, you canrestart the processes and services that run on the FireSIGHT Management Center appliance. Keep in mind that you may use the pigtail command during the registration process and monitor where the registration is failing. The documentation set for this product strives to use bias-free language.