You can also sign out and sign back in to the App to see if it will start streaming content. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Why? Has your BBC iPlayer stopped working? AVForums.com is owned and operated by M2N Limited, All postings and use of the content on this site are subject to the. Help choosing a device to connect to your existing TV. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 It may no difference to BBC iPlayer. You can manually search for the iPlayer and install it here. 16-12-2017 Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Copyright 1995-2023 All Rights Reserved. company number 03997482, registered in England and Wales. They way I currently fix this is to update my DNS details to another IP address. in. Update your in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Connected TV Even weirder, when I use Ive tried all the remedies on a previous post but to no avail. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. Then it stopped and gave error 02001. This seems to flush the crashed BBC iPlayer app out of the TVs Choose Software Update, and then look for the option to update the software with a USB stick. Please bookmark this page. Then you will be offered manual settings. Read about our approach to external linking. TV. any proposed solutions on the community forums. It is usually a temporary error that number however it could be cause by all manner of things. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Connect the USB storage device to the TV and select Support from the menu. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. in. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. in. It is an MU6105, great TV. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. And thats all theres to it. Registered in England. | I was told that Sansung are aware of it and it would be fixed in the next firmware update. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. Why am I seeing an error message when I try to play BBC audio and video? Required fields are marked *. But no joy with iPlayer. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. The updated files will be found automatically by the device. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Have you had any luck?? (Smart TV, games console, streamer, set-top box, etc.) I am having the same issue in Spain where ipalyer isnt supported. Hi. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Select Software Update from the Support menu. What is this error and how do i solve it? You must reset your Internet connection Are you repeatedly getting the error code: error 02001? All menus load fine but every I am at a loss, can anyone help please, I can't be the only one with this problem? Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. ! Let's look over some the general troubleshooting to see if we can get it working for you. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Just signed up for WS.. must say initially well impressed! I can now reveal that the USB does indeed fix the BBC iPlayer problem. What is the error number? Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Immediately you should be able to see if the most up to date version is installed. Ready to throw the computer out the window?. Everything appears ok until I try to run a seslected programme. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. However, a newer firmware was released on 27th Dec but that didn't fix the issue. The app thinks your IP address is outside of the uk. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Hi I am in Portugal, fighting against error 02001. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. No engineer required. Both TV's work faultlessly on Amazon and Netflix and other services. 08-12-2017 https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Guess what logged in, and still get the 02001 Error. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. 10-05-2018 This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. 09:23 PM Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. omissions and conduct of any third parties in connection with or related to your use of the site. How do I use Chromecast with BBC iPlayer? Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. Some BBC media players stopped working from October 2020. We will see. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. I tried changing settings around and the version to Beta and the video to SD. Update. Try to uninstall and reinstall the app. it is hard to spot. {4 Best} 50 Inch TV Stand Black Friday Deals And Cyber Monday Sales [2022] Upto 58% Off, {Top 4} Black Friday Deals Masticating Juicer | Cyber Monday Sales [Upto 30% Off], 3 Best Black Friday Deals On TV Stand With Fireplace 2022 | Cyber Monday [Special Sale], 4 Best Air Compressor Black Friday Deals And Cyber Monday Sales 2022 [Upto 40% Off], 5 Best Tv Stand Black Friday Deals & Cyber Monday Sales [2022] Upto 60% Discount, Advertise With Us | Sponsored Post Guidelines | Trueinfotech.com, Best 3 Dewalt Table Saw Black Friday Deals [2022] Cyber Monday Sales, Best 4 Black Friday Table Saw Deals And Cyber Monday Sales 2022 [Upto 50% Off], Top 4 Black Friday Cooler Deals And Cyber Monday Sales In 2022 [30% Discount], True Info Tech The Most Trusted Source for Technology News, Advice, Reviews, And More, [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. You may have an old unsupported version of iPlayer. Plus it's super easy. Thanks. The No. in. If that still doesn't work, it means the device will no longer be compatible. Below are all the reported reasons to date. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. ps allow around an hour for the call to Samsung customer support in the first instance! The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. Confirm the update installation and allow the process to begin automatically. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. If that still doesn't work, it means the device will no longer be compatible. Any Further updates or software problems will be available here. This site contains user submitted content, comments and opinions and is for informational purposes Hi. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Turn off the modem/router and wait 10 minutes before restarting. The problem however seems to be mainly affect Samsung TV users and Roku users. 15-12-2017 Simply disconnect and reconnect the device to the internet. Is an error message displayed? I have tried a factory reset and nothing, 16-12-2017 I suggest anyone still having a problem call Samsumg customer support asap. Now thats interesting NOTHING will load now. 03-02-2019 Thanks. If you are on version 1210, then you need version 1230 from Samsung. To start the conversation again, simply Installed it via USB and BBC iplayer is now working! Have you tried asking support to log in and test the TV? Another option would be to force quit an app on your Apple TV. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. I have tried once but like you have been out when they called 4 days later. 16-12-2017 in. 11:45 AM On the remote control, press the Home button, then select APPS, then Options. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. 04:44 PM If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. Both machines loaded into IPlayer no problem till 1 day ago. Solved: Hi. 08-12-2017 Welcome to the Digital Spy forums. Simply disconnect and reconnect the cable if you are using a wired connection. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. 06-01-2018 What kind of device is it? All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Can anyone help, call If you have any questions/suggestions, please let us know in the comments down below. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Including on programs that was previously displaying the issue. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Only option is to do it via USB stick. Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Your email address will not be published. I have had two calls logged but been out when they called back. Select Update Now and then Yes if updates are discovered. Type your device's model number into the search bar. If so, disregard my post. Go to Settings and ask a new question. 08:48 AM If youd like to join in, please sign in or register. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. It may not display this or other websites correctly. 02100), Does the problem affect one or more programmes? It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. Unfortunately there are many reasons the error message is coming up. woutf said: I already have the phone app running on Shield. in, 28-11-2018 in. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. Use an IP Address checking website to see where your IP address is registered to. Also My5 gives an error message when I try to play a programme. 1 Home Entertainment Tech Resource. 08:03 AM I am at a loss, can anyone help please, I can't be the only one with this problem? Which programmes are affected? There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Detail the steps to reproduce the problem or fault. in. We bought the MU6120 almost purely for watching the BBC iPlayer. You can now delete iPlayer by selecting it. However, a reputable VPN service will quickly resolve this issue. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. A forum where Apple customers help each other with their products. Some BBC media players stoppedworking from October 2020. You can either update your web browser or use an alternative one. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Toshiba devices certified for BBC iPlayer. This website uses the TMDb API but is not endorsed or certified by TMDb. All menus load fine but every Still getting the same error message. apparently harder to get to work on non-windows devices. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. If a device isn't certified, it won't be listed below. WebOpen the BBC iPlayer application on your TV. Your email address will not be published. Apple may provide or recommend responses as a possible solution based on the information I've just tried this. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Thanks anyway, 04-02-2019 For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All menus load fine but every Consider performing a modem/router reset as well. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. How can I check if BBC iPlayer is available on a particular TV? Press the Sign In button. You could have an incompatible iPlayer version to your device. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Check to see if this solves the problem after installation. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. in. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. in, Any luck?? Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. The downside is that it doesn't work with the remote (expects a touchscreen). Samsung UK say I am abroad so can't help. in. Connected TV Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. Checkour. Suggest the o/p enters his TV in that list. in. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have We hope this fix guide has helped you get back to binge watching your favourite programs. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? 10:11 AM Hi. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Why is My Vodafone SMS not Working on Mobile? I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Firstly disable DHCP on the router and reboot it. sooo fast too. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. For the best quality, use an alternative browser. Hi guys I have just downloaded software version 1550 from Samsung support website. Glad you tried the reset, it means I don't have to re-enter all my passwords! Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. in. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Take a look at our article BBC iPlayer detecting VPN to find out more. All Rights Reserved. On a smartphone you can usually manage the apps from the App Store or by selecting the app. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. View either the settings or support menu, then software updates. 08:41 PM BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. But I still got the 02001 error. You should see a screen asking you to use a second device to sign in. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001.